Policies
Downloads, shipping, returns and privacy. Questions? Email hello@quad.supply.
Digital Downloads
Icon and widget packs are delivered instantly: your download page opens as soon as payment goes through, and you can return to it any time from the same link. Payments for digital packs are processed by Link (Stripe), who act as the seller of record and handle sales tax and VAT.
Because the files are available straight away, the 14-day cancellation right ends once your download is ready. If a file won’t open or something doesn’t look right, email hello@quad.supply and we’ll fix it or refund you. Packs are licensed for personal use on your own devices.
Shipping & Delivery
Every Cathedral is made to order and dispatched within 4–5 working days of your order. You’ll receive tracking by email the moment it ships. Delivery costs and typical transit times after dispatch:
- United Kingdom — Royal Mail Tracked 48, £3. Typically 2–3 working days after dispatch (about a week from ordering).
- Europe — priority tracked, £8. Typically 5–7 working days after dispatch.
- Rest of world — insured courier, £14. Typically 7–14 working days after dispatch.
Returns & Refunds
Every Cathedral is inspected, numbered, and signed off by hand before it leaves the workshop, and we stand behind each one completely.
Do we accept returns? Yes.
If your case arrives damaged, faulty, or doesn’t fit the AirPods model you selected, we’ll remake it or refund you in full.
How to start a return
Email hello@quad.supply within 14 days of delivery with your order number and a photo. The 14-day window starts the day your order is delivered — never before — so you always have time to inspect it after it arrives. We’ll send return instructions and cover return postage when the item is faulty or incorrect.
Refund timing
Once we receive the returned item (or approve your claim), refunds are issued to your original payment method within 5–10 business days.
Made to order
Because each piece is printed and hand-finished for one specific AirPods model, we can’t accept change-of-mind returns once production has begun — so please choose your model carefully at checkout. This doesn’t affect your statutory rights for faulty goods.
Contact Us
Quad is a UK-based studio. Questions before or after ordering — including anything about shipping or returns — reach us any time and we’ll reply within two business days:
Email: hello@quad.supply
Instagram: @quad.supply